Privacy Policy

At EAGLE EXPRESS, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or interact with our services, in compliance with the Saudi Personal Data Protection Law (PDPL).

Information We Collect

We may collect the following types of personal information:

1. Identity & Contact Information
   Full name
   Email address
   Phone number
   Billing and shipping addresses
2. Payment Information
   Credit/debit card details (processed securely via third-party providers)
   Payment transaction records
   Note: We do not store your full card details on our servers.
3. Order & Account Information
   Purchase history
   Saved items or preferences
   Account login credentials (if applicable)
4. Technical & Usage Data
   IP address, browser type, device identifiers
   Operating system, referring URLs
   Cookies and interaction data for site analytics and security
5. Communication Data
   Emails, messages, support inquiries, and feedback

How We Use Your Information

We use your personal data to:

• Process and fulfill your orders
• Provide customer service and support
• Send transactional updates and (with consent) promotional offers
• Improve website performance, services, and user experience
• Detect and prevent fraud, abuse, or unauthorized activity
• Comply with legal and regulatory obligations under Saudi law

Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors (e.g., HyperPay, PayTabs) to process secure transactions
• Shipping and logistics partners to deliver your orders
• Service providers (e.g., email platforms, analytics tools) strictly for operational purposes
• Government authorities or regulators, when required to comply with Saudi laws and regulations

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain session and login status
• Save cart items and preferences
• Analyze website performance
• Provide a more personalized shopping experience

You can control cookies via your browser settings. Disabling cookies may affect certain features of our website.

Your Rights (Under Saudi PDPL)

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your information
• Restrict or object to certain data processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please email us at: info@eagleexpress.co

Data Security

We implement strong administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, alteration, or loss. This includes encrypted communications (HTTPS), firewalls, and secure server infrastructure.

Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal, regulatory, and financial obligations in the Kingdom of Saudi Arabia
• Resolve disputes or enforce our Terms

You may request that we delete your personal data by contacting us.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the data promptly.

International Transfers

Your personal data may be processed or stored on servers located outside the Kingdom of Saudi Arabia (e.g., UAE or other countries) by our service providers. We ensure such transfers comply with PDPL requirements for cross-border data movement.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will be posted on our website with the revised effective date.

Contact Us

If you have any questions, feedback, or data privacy concerns, please contact us:

Email: info@eagleexpress.co

Website: www.sa.eagleexpress.co